Engagement engine
Create consistent student journeys that respond instantly and keep counselors focused.
Triggered 248 times · 64% reply rate · 38 appointments booked
1. Trigger
Lead created
When a new student enters from any connected source
2. Delay
Wait 10 minutes
Allow the counselor a short window for manual outreach
3. Action
Send WhatsApp welcome message
Personalized with first name, destination, and counselor
4. Condition
Did the student reply?
Check for an inbound WhatsApp message within 4 hours
5. No reply
Send a helpful reminder
Share counseling benefits and a quick booking option
6. Escalation
Notify assigned counselor
Create a high-priority task if there is no response